Dependable Services & Support – Always Nearby
With 20 service centers and Harmer & Simmons-trained service providers in 100
countries, you always find the expertise you need.
Backed by more than eight decades of experience, we understand even the most sophisticated
installations. That means our service specialists are ready to provide the service and support you
need – where and when you need it. We share our service resources with our mother company, AEG
Power Solutions
- 24/7 On-site repair/replacement service
- Worldwide equipment & parts transportation and delivery
- Comprehensive on-site training
- Rapid, expert installation
- Safe, reliable start-up & commissioning
- Battery maintenance, replacement, disposal
- End of life management
Select the maintenance program best suited to your particular needs
No-surprise budgeting thanks to ongoing, manufacturer-based inspections, maintenance and
equipment updates.
A flexible range of support options for the operating life of your installation
- Help desk for technical trouble shooting
- 24 hour hot line
- 24 hour service
- On site repairs
- Spare parts
- Load tests or capacity tests
- Battery exchange
- Equipment upgrades
- Equipment rental
- Equipment disposal, replacement and recycling
A range of maintenance and service contract options – for year-round, 24/7 peace of
mind
- Preventive maintenance (one visit per year)
- Full maintenance (including spares and repairs)
- Comprehensive maintenance (including battery service and replacement)
- Express call-out and repairs
Rely on Harmer & Simmons Alarm Management to monitor your installation – around the
clock, around the year
- Continuous 24/7 remote monitoring
- Instant notification of irregularities
- Regular, ongoing reports provide tracking of load, operating state, battery values and all
critical data
- Remote diagnosis, with Service Center polling of additional diagnostic data and remote error
recovery in many instances
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